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Our motto is to provide service to all cities in Turkey within 24 hours and to all cities abroad within 36 hours. As proud of your facility, we are equally proud of the production and service we offer you.
Your equipment starts working with spare parts, each of which is perfectly designed and developed in harmony with the other parts. Regular service is required to keep your equipment running smoothly and with greater energy efficiency. Replacing any of the original spare parts with one that does not meet the relevant criteria can significantly affect the safety and performance of the equipment.
The use of Genuine Spare Parts ensures that technicians replace these parts as soon as possible according to established quality and safety standards. This keeps the performance and value of your equipment at the highest level.
We always offer periodic maintenance to our customers and we offer this service with pleasure. Our customers, who purchase this service package, have a maintenance plan according to their working hours and the products they process. They know when and for how long their facilities will stop, and they can create their own plans with peace of mind. Above all, they also have a special discount on original spare parts used in service.
Technical Superiority
Nobody knows your Kromplus brand equipment better than us. The maintenance of your machines is always done by expert engineers and technicians using specially designed repair kits.
Expert Service Staff
The service department of our company consists of our expert service engineers, technicians and masters. Our team, which provides support 24 hours a day, 7 days a week for all your questions and problems, is always ready to support you.
Ease
We know your Kromplus equipment closely. That's why we offer you the right repair and maintenance services, spare parts and service warranty packages from a single source at affordable prices.
Flexibility
We attach great importance to fulfilling the wishes of each of our customers, no matter how personal. Moreover, we do not limit this approach to our services. We also offer rich accessory and automation options so that you can fully customize your Kromplus equipment according to your wishes.
Proximity
We are with you always and everywhere with Kromplus Service. When you need help with remote connectivity and fast on-site service, we are just around the corner.
Maintenance Requirement Based on Machine Age / Usage
Maintenance Requirement Depending On The Age / Utilization Of The Machine Your equipment may require more maintenance as it ages. With spare parts and repair and maintenance services offered at extremely affordable prices, we help you keep these costs under control and choose the best solution that meets your and your equipment's needs, whatever the age of your Kromplus equipment.
Education
Comprehensive product and system trainings are provided by our company so that our customers can get the highest benefit from all the equipment and systems that our company has commissioned. During our hands-on training at the machine and equipment, we provide our customers and operators with detailed and easy-to-understand documents on working principles.
Spare Parts Supply
• Spare parts stock for every product we manufacture and sell (30,000 different kinds of spare parts stock)
• Immediate delivery service from stock
• Electronic spare part catalog number tracking
• Spare parts and service tracking on the basis of customer and machine (serial/lot) in electronic environment
• Repair of spare parts when necessary
• Guaranteed parts supply